At Zonovex, we are dedicated to ensuring that you are completely satisfied with your shopping experience. We understand that sometimes a product may not meet your expectations, or it may arrive in less-than-perfect condition. To provide you with peace of mind, we have outlined a comprehensive Return Policy to guide you through the return process and clarify your rights as a valued customer.

How to Start a Return

If you’re not satisfied with your purchase or if the item you received isn’t what you expected, you can initiate a return within 30 days of receiving your order. Returns are processed by mail, and we’ve made the process as simple and hassle-free as possible. You can choose between a refund or a replacement based on your preference.

To begin the return process, simply contact us at support@zonovex.com or use our 24/7 live chat for swift assistance. Our customer service team will guide you through the necessary steps and provide any information you need to make the return as easy as possible.

Return Label & Shipping Instructions

• Defective, Damaged, or Incorrect Items: If you’ve received an item that is damaged, defective, or incorrect, we’ll make sure to rectify the issue right away. A prepaid return label will be provided to you either inside the original package or sent to you via email. You can use this label to return the product free of charge with in 30 days.
• Change of Mind or Incorrect Order: If you simply changed your mind or ordered the wrong item, we offer a flexible 30-days return option. In these cases, please contact us to get a return authorization and shipping instructions. Please note that the shipping costs for such returns will be your responsibility. However, we’ll provide clear guidance on how to return the product efficiently.

Conditions for Returns

To ensure a smooth return process, the item you are returning must meet the following conditions:

• Unused & Unworn: The product must be in its original condition, without any signs of use, wear, or damage. We cannot accept returns for items that have been used.
• Original Packaging: All items must be returned in their original packaging, with any tags, labels, or accessories intact. This helps us process your return quickly and ensure that the product is ready for resale if applicable.

Please note that any item that does not meet these conditions may not be eligible for a return.

Return Shipping Costs

At Zonovex, we strive to make the return process straightforward. If the return is due to an error on our part—such as a damaged, defective, or incorrect product—we will cover all return shipping costs. For returns made due to customer preferences, such as changing your mind, the return shipping fees will be your responsibility.

No Restocking Fees

Unlike many other retailers, Zonovex does not charge restocking fees for returns. We believe in providing a hassle-free return process, and you can return items without worrying about hidden costs or additional charges.

Processing Your Return & Refund

Once we’ve received your returned item and confirmed that it meets the return conditions, we will begin processing your refund or exchange. Refunds are typically processed within 7 business days and will be issued back to the original payment method used at checkout.

If you’ve requested a replacement instead of a refund, we’ll promptly dispatch the new item upon receiving your return.

Exceptional Care in Return Handling

At Zonovex, we treat every returned item with the utmost care. Our dedicated team inspects each returned product to ensure it is in the appropriate condition. We also use your feedback to continuously improve our services, ensuring that your next experience with us exceeds expectations.

Handling Incorrect or Undeliverable Packages

If you provided an incorrect shipping address during checkout and your package is returned to us, we will contact you to arrange reshipping. Any additional costs incurred due to incorrect shipping details will be the responsibility of the customer.

Lost or Stolen Packages

If your package is lost in transit or stolen after being marked as delivered, please contact our support team immediately. While Zonovex is not liable for packages once they are marked as delivered, we will work with the carrier to investigate the issue and provide any assistance we can.

Contacting Us for Return Assistance

We understand that returns can sometimes be confusing, but our friendly customer support team is here to help. Whether you need help obtaining a return label, tracking your return, or understanding our policies, we are just a message away. Reach out to us anytime at support@zonovex.com or via our 24/7 live chat for personalized assistance.

For further details about how refunds are handled, please review our Refund Policy.

Thank you for shopping at Zonovex! We are committed to providing you with outstanding service and a smooth shopping experience. If you have any additional questions or need further support, don’t hesitate to get in touch with us.

For More Information

Trade Name: Zonovex
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +44 7934 916187
Business Mail: support@zonovex.com
Business Address: 182-184 High Street North, East Ham, London E6 2JA, United Kingdom